CASE STUDY
POS
How a Custom-Engineered, Retail-Hardened HMI Solution Delivered Unmatched Reliability and Elevated the Merchant Experience for a Global POS Leader.
A Tier-1 manufacturer of Point of Sale (POS) hardware solutions. Their innovative terminals, self-service kiosks, and mobile payment devices are the backbone for thousands of retailers, restaurants, and hospitality venues worldwide. Their brand is synonymous with transactional reliability, robust engineering, and a commitment to optimizing the merchant and customer experience.
IP65-Rated, 4mm Tempered Cover Glass, Optical Bond
Custom PCAP Controller & Bezelless Design
"Smartphone-like" responsiveness
7-Year "Locked BOM" Lifecycle Guarantee
Standardized Driver & Single-Cable Design
The Challenge
The customer was developing their next-generation All-in-One POS Terminal, designed to set a new standard for performance, aesthetics, and reliability in demanding retail and hospitality environments. They faced three critical challenges with their display solution:
Extreme Operational Durability:
A POS display operates 12-18 hours daily, 365 days a year. It must withstand constant touch input, spills (coffee, grease, soft drinks), impacts from scanners, and frequent cleaning with harsh disinfectants – all without failure or degradation.
ULagging User Experience (UX):
Their previous display solution offered poor touch responsiveness and a dated aesthetic, undermining the “premium” feel of their software and leading to slower transaction times and merchant frustration.
Fragmented & Unstable Supply Chain:
Their incumbent display supplier had a history of unexpected “End-of-Life” (EOL) notices for critical display components, forcing costly re-designs, re-certifications, and production delays – a significant risk for a product with a 7-year intended service life.
The customer needed a long-term engineering partner who could deliver a retail-hardened, aesthetically superior, and logistically secure HMI solution that would guarantee “uptime” for their demanding customer base.
Project Highlights
Frequent Failure in Field (Spills/Impacts)
SOLUTION: IP65-Rated, 4mm Tempered Cover Glass, Optical Bond
OUTCOME: 70% reduction in display-related field failures
Slow Touch & Dated Aesthetics
SOLUTION: Custom PCAP Controller & Bezelless Design
OUTCOME: “Smartphone-fast” UX; increased transaction speed by 15%
EOL Risk & Long-Term Supply
SOLUTION: 7-Year “Locked BOM” Lifecycle Guarantee
OUTCOME: 100% supply chain security; eliminated re-certification risk
Integration Complexity
SOLUTION: Standardized Driver & Single-Cable Design
OUTCOME: Reduced integration & production time by 20%
Our Solutions + Services
The customer selected Logic as their exclusive display partner for the “Nexus” All-in-One POS Terminal. We provided a complete, integrated HMI solution, not just a bare display.
Custom Retail-Hardened HMI (15.6” Full HD TFT)
We engineered a 15.6” Full HD IPS TFT display module housed within a robust, IP65-rated front bezel. The display features a 4mm chemically-hardened and tempered cover glass that is optically bonded to the LCD panel. This eliminated internal fogging, dramatically increased impact resistance, and made the unit completely impervious to spills and harsh cleaning agents.
Advanced PCAP Touch Controller & Tuning
Our engineers worked directly with [Customer Brand Name]’s software development team to fine-tune the high-performance Projected Capacitive (PCAP) touch controller. This collaboration achieved a sub-20ms response time and ensured flawless operation, even with greasy fingers or mild liquid on the screen, delivering a truly “smartphone-fast” user experience.
Streamlined Integration & Driver Support
We provided a comprehensive, plug-and-play integration kit, including a standardized driver suite for their Windows and Linux OS. Our custom single-cable solution (power, video, USB touch) dramatically simplified assembly on [Customer Brand Name]’s production line, reducing manufacturing time and costs.
Long-Term Supply Chain Management
To eliminate their primary business risk, we provided a 7-year “Locked Bill of Materials (BOM)” guarantee. This legally binding agreement ensures the supply of the exact display, controller, and components for the entire planned lifecycle of the terminal, eliminating costly re-designs and re-certifications.
The Final Outcome
By partnering with us, The customer successfully launched the All-in-One POS Terminal, solidifying its position as a market leader in retail technology.
Unmatched In-Field Reliability:
The robust Logic display solution led to a 70% reduction in display-related field failures (e.g., from spills, impacts, or touch degradation). This directly translated to significantly lower warranty claims and service costs.
Enhanced Merchant & Customer Experience:
Merchants praised the terminal for its “fast, intuitive, and beautiful” display. The improved touch responsiveness contributed to a 15% increase in average transaction speed, enhancing customer throughput and satisfaction.
Total Supply Chain Security & Cost Savings:
The 7-year locked BOM provided [Customer Brand Name]’s procurement and engineering teams with complete long-term stability. This proactively avoided millions of dollars in potential re-engineering and re-certification costs.
Accelerated Production & Deployment:
The simplified integration package and our reliable high-volume manufacturing capabilities enabled [Customer Brand Name] to ramp up production faster, meeting aggressive market demand and gaining a competitive edge.
From Our Customer
“The display is the beating heart of our POS system. Logic didn’t just meet our specs; they engineered a solution that redefined “retail-hardened.” The speed, the durability, and most importantly, their 7-year supply guarantee, makes them an indispensable partner. They literally kept our production lines running and our customers happy.”
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